Terms of service

TERMS & CONDITIONS

Last Updated: 21/10/2025

Welcome to UrbanVastra. By accessing or using our website (www.urbanvastra.com) and purchasing products, you agree to be bound by these Terms & Conditions. Please read them carefully.

1. ACCEPTANCE OF TERMS

By accessing, browsing, or using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions and our Privacy Policy. If you do not agree with any part of these terms, please do not use our website or services.

2. DEFINITIONS

- "We," "us," "our" refers to UrbanVastra
- "You," "your" refers to the user or customer
- "Website" refers to www.urbanvastra.com
- "Products" refers to items available for purchase
- "Services" refers to all services provided through our website

3. ELIGIBILITY AND USE OF WEBSITE

Age Requirement:
- You must be at least 18 years old to make purchases
- Minors may use the site with parental/guardian consent
- By using this site, you represent that you meet the age requirement

Account Registration:
- You agree to provide accurate, current, and complete information
- You are responsible for maintaining account confidentiality
- You are responsible for all activities under your account
- Notify us immediately of any unauthorized access
- We reserve the right to suspend or terminate accounts

Prohibited Uses:
You may not use the website to:
- Violate any laws or regulations
- Infringe on intellectual property rights
- Transmit harmful or malicious code
- Engage in fraudulent activities
- Harass, abuse, or harm others
- Scrape or data mine without permission
- Impersonate others or provide false information
- Interfere with website operation

4. PRODUCT INFORMATION

Accuracy:
- We strive for accuracy in product descriptions, images, and pricing
- Colors may vary slightly due to screen settings and lighting
- Actual products may differ slightly from images
- We do not warrant that descriptions are error-free
- Weights and measurements are approximate

Pricing:
- All prices are in Indian Rupees (INR) unless stated otherwise
- Prices include applicable GST and taxes
- Prices are subject to change without notice
- We reserve the right to correct pricing errors
- In case of pricing errors, we will inform you before processing

Availability:
- Product availability is subject to change
- We do not guarantee stock availability
- Popular items may sell out quickly
- We reserve the right to limit quantities per customer
- Discontinued items may be removed without notice

5. ORDERS AND PAYMENTS

Order Placement:
- All orders are subject to acceptance and availability
- We reserve the right to refuse or cancel any order
- Order confirmation does not guarantee acceptance
- We may require additional verification for large orders

Payment Methods:
- Credit/Debit Cards
- Net Banking
- UPI (Google Pay, PhonePe, Paytm, etc.)
- Digital Wallets

Payment Terms:
- Payment must be received before order processing
- All transactions are secure and encrypted
- We do not store complete card details
- Failed transactions may take 5-7 days for refund processing
- COD orders may have additional charges

Order Cancellation by UrbanVastra:
We may cancel orders due to:
- Product unavailability
- Pricing or product description errors
- Suspected fraud or unauthorized transactions
- Inability to verify customer information
- Force majeure events

6. INTELLECTUAL PROPERTY

Ownership:
- All content is owned by UrbanVastra or licensors
- This includes text, graphics, logos, images, designs, and software
- Our trademarks, service marks, and trade names are protected

Restrictions:
You may not:
- Reproduce, distribute, or display our content without permission
- Create derivative works
- Use our trademarks without authorization
- Copy or download content for commercial use
- Remove copyright or proprietary notices

Limited License:
- We grant you a limited, non-exclusive license to access and use the website
- This license is for personal, non-commercial use only
- The license may be revoked at any time

7. USER CONTENT

Reviews and Feedback:
- You may submit reviews, comments, and feedback
- You grant us a perpetual, royalty-free license to use your content
- You represent that your content does not infringe on third-party rights
- We reserve the right to remove or edit user content
- We are not responsible for user-generated content

Prohibited Content:
- Offensive, defamatory, or inappropriate material
- False or misleading information
- Spam or promotional content
- Copyrighted material without permission

8. WARRANTY DISCLAIMER

THE WEBSITE AND PRODUCTS ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

- Merchantability
- Fitness for a particular purpose
- Non-infringement
- Uninterrupted or error-free service
- Accuracy or reliability of information
- Security of data transmission

We do not warrant that:
- The website will be available at all times
- Defects will be corrected
- The website is free of viruses or harmful components

Product Warranty:
- Products come with manufacturer warranties where applicable
- We are not liable for manufacturer defects beyond our return policy
- Warranty claims should be directed to manufacturers

9. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

- We are not liable for any indirect, incidental, special, consequential, or punitive damages
- This includes loss of profits, data, revenue, or business opportunities
- Our total liability is limited to the amount paid for the product in question
- We are not liable for damages arising from website use or inability to use
- We are not liable for third-party actions or content

Exceptions:
- Nothing in these terms excludes liability for death or personal injury caused by negligence
- Nothing excludes liability for fraud or fraudulent misrepresentation
- Limitations apply to the extent permitted by applicable law

10. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless UrbanVastra, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

- Your use of the website
- Violation of these Terms & Conditions
- Violation of any laws or third-party rights
- Your user content or reviews
- Unauthorized use of your account

11. FORCE MAJEURE

We are not liable for failure to perform due to circumstances beyond our reasonable control, including:

- Natural disasters
- War, terrorism, or civil unrest
- Government actions or regulations
- Strikes or labor disputes
- Pandemics or health emergencies
- Technical failures or internet outages
- Supplier or shipping delays

12. GOVERNING LAW AND JURISDICTION

These Terms & Conditions are governed by the laws of India, specifically:

- Indian Contract Act, 1872
- Sale of Goods Act, 1930
- Consumer Protection Act, 2019
- Information Technology Act, 2000

Jurisdiction:
- Any disputes shall be subject to the exclusive jurisdiction of courts in [Bhilai, Chhattisgarh]
- You consent to personal jurisdiction in these courts

13. MODIFICATIONS TO TERMS

- We reserve the right to modify these Terms & Conditions at any time
- Changes will be posted on this page with an updated "Last Updated" date
- Material changes will be notified via email or website notice
- Continued use after changes constitutes acceptance
- It is your responsibility to review terms periodically

14. SEVERABILITY

If any provision of these Terms & Conditions is found to be invalid, illegal, or unenforceable:

- The remaining provisions shall continue in full force
- Invalid provisions shall be modified to reflect our intent
- Enforceability in one jurisdiction does not affect others

15. WAIVER

- Failure to enforce any right or provision does not constitute a waiver
- Waiver of any term must be in writing
- Waiver on one occasion does not waive future breaches

16. ENTIRE AGREEMENT

These Terms & Conditions, along with our Privacy Policy and Refund Policy, constitute the entire agreement between you and UrbanVastra regarding use of the website and purchase of products.

17. CONTACT INFORMATION

For questions about these Terms & Conditions:

Email: UrbanVastra99@gmail.com
Phone: [+91 78801 16479]

Business Details:

Business Name: UrbanVastra
GST Number: 22AAUPI9539C1ZJ

18. ACKNOWLEDGMENT

BY USING THIS WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS & CONDITIONS.